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the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
how we collect and hold personal information;
the purposes for which we collect, hold, use and disclose personal information;
how you may access your personal information and seek the correction of that information;
how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
whether we are likely to disclose personal information to overseas recipients;

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products.
To follow up with them after correspondence (live chat, email or phone inquiries)

In general, we collect, hold, use and disclose your personal information for the following purposes:

to provide health services to you
to communicate with you in relation to the health service being provided to you [Note re direct
to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
for consultations with other doctors and allied health professional involved in your healthcare;
to obtain, analyse and discuss test results from diagnostic and pathology laboratories
for identification and insurance claiming
If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system.
Information can also be disclosed through an electronic transfer of prescriptions service.
To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran's Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary.

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to Queensland Physician Care. Suite 21, Level 2. Wesley Medical Centre. 40 Chasely Street. Auchenflower. QLD. 4066. We will normally respond to your request within 30 days.

If you are dissatisfied with our response, you may refer the matter to the OAIC:

Phone: 1300 363 992

E-mail: enquiries@oaic.gov.au

Fax: +61 2 9284 9666

Post: GPO Box 5218

Sydney NSW 2001

Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

Privacy Policy

1. Introduction

2. What kinds of personal information do we collect?

3. How do we collect and hold personal information?

4. Why do we collect, hold, use and disclose personal information?

5. How can you access and correct your personal information?

6. How do we hold your personal information?

7. Privacy related questions and complaints

8. Updates to this Policy